FAQs

Do you ship internationally?

No


How much is shipping?

Depends on the weight of the order. 


How long before I can receive my order?

Please expect to receive your order within 5-7 business days. (Time is subject to change due to holidays or special events, etc.)


How can I check the status of my order?

Check the “track your order” page.


What forms of payment do you accept?

Visa, Mastercard, American Express and Paypal.


My items arrived damaged, what should I do?

Please contact us immediately, within 48 hours receiving the order, at fitnessbysom@gmail.com Please provide us with your order number and some photos of the damaged product/s.


I received incorrect item/s. What should I do?

Please contact fitnessbysom@gmail.com within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.


I put the wrong email address on my order, please help!

Please be careful when entering your shipping address, Fit by SOM will not be responsible for orders sent to the incorrect delivery address provided by the customer.

What's the return policy?

No Refunds or Exchanges.